Case Studies

TCL - Reson8 Email to SMS

TCL - Reson8 Email to SMS

TCL - Reson8 Email to SMS enhances alerting capability of Food Safety System

TCL markets, sells and installs the Monika Food Safety System which helps restaurants, hotels and other food service related companies to monitor food temperatures in their refrigerators, freezers and hot Cabinets. It then generates regular reports showing the temperatures of the different heating and cooling units as per HACCP requirements.

Scenario

TCL markets, sells and installs the Monika Food Safety System which helps restaurants, hotels and other food service related companies to monitor food temperatures in their refrigerators, freezers and hot Cabinets. It then generates regular reports showing the temperatures of the different heating and cooling units as per HACCP requirements.

Severe or irregular changes in temperatures may cause frozen items in the refrigerators and freezers to get spoilt and unsuitable for cooking or service.

TCL wanted to provide a value-add extension to Monika to alert kitchen staff and managers of any severe or irregular changes in temperature so that loses in food safety and wastage can be avoided.

Monika Food Safety System includes the ability to send email alerts for any temperature changes that are out of the normal values. The email alerts can be sent when the temperature varies to allow persons responsible for food safety and quality to take quick and corrective action to avoid food spoilage.

But as only email alerts can be sent, these would end up in unmonitored mail boxes or junk email. Even if they were delivered on time, the person responsible to take action may not have immediate access to email or may review the email later than required.

The requirement was to make sure that any alerts generated by the Food Safety System were sent to the correct person at the right time and action could be taken immediately.

Solution

Unique Computer Systems assisted TCL in extending the Monika Food Safety System to allow it to send SMS messages for alerts from the Monika Food Safety System using its Reson8™ Email to SMS service.

A registered email address for each Monika System installation was established and email alerts from the system were directed to this email address. The email address monitored and any incoming alerts were immediately converted and sent to the registered mobile number associated with the email address.

SMS alerted were delivered in matter of seconds and arrived at the destination phones in time for the registered user to take faster action.

The Reson8™ Email to SMS solution is a simple and elegant solution to the problem being faced by TCL by enhancing the capability of the Monika System in a cost-effective manner.

Customers are able to receive alerts in time so that corrective action can be taken in time to avoid food spoilage.

TCL is also able to offer a value-add benefit so that their customers can generate higher ROI from the Monika installation.

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