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Testimonials
Client Testimonials
  • Our experience with Unique Computers on Hala Visa System is a success. Level shown of commitment and response was very good.
    -Maryam Seraidy
    Air Arabia - ISA
  • Unique Computer Systems delivered a complete and effective solution to make key information available to the field sales personnel when and where they need it the most thus empowering them to make faster and more informed decisions in the field.
    -Raffi Inayatulla
    IT Manager
    Al Khayyat Investments
  • Siteworx was chosen due to its ability to be customized to our needs and to be deployed in the field for data gathering from our remote sites.
    -Joseph Sanassian
    Area Manager
    Al Ryum
  • With a real-time SMS notification system developed by UNIQUE COMPUTER SYSTEMS, we are now able to offer more value and better service to our clients
    -Imran Khan
    IT Manager
    Dr. Nicolas & ASP Centre
  • Unique Computer Systems delivered a complete and effective solution to make key information available to the field sales personnel when and where they need it the most thus empowering them to make faster and more informed decisions in the field.
    -Mrs. Eman Bader
    General Manager
    Ebn Sina Pharmacy

  • SiteWorx increases the field visibility of our staff and their activities. It also gives us an auditable method to assess the quality of service being offered to our customers and maintaining our high standards

    -Bashar Jaber, General Director
    Master Security UAE
  • TechExcel's ServiceWise was selected through a rigorous evaluation process and was chosen due to its ability to support our local and remote users and deploy multiple support projects, each with it’s own workflows and process management. Each team member can address tasks assigned to them in a timely and informed manner and management can easily gauge the support team's performance and workload
    -Harris Quddos
    IT Applications Head
    National Drilling Company
  • Planet Pharmacy realized the necessity to have interactive communication between its sales team and their customers in the field, and SalesWorx is an intelligent application that has allowed us to address this business need using the right technology at the right cost.
    -Hussein Ghanimah,
    Group IT Manager,
    Planet Pharmacy

  • I have been working with UCS for over 2 years now and have not had any problems, support is always very helpful. I would definitely recommend their services to anyone.

    -Vassiliy Anatoli
    Managing Director
    Platinumlist
  • UCS’s creation of the Dove and Clear iPad applications and facebook applications for Ponds really added value in attracting the required audience when these two brands were launched. UCS provided full attention to the requirements of the client both by listening carefully and by providing professional input in order to enhance the requirements. We would recommend UCS’s services.
    -Rizwan Mushtaq Khan
    Sr Procurement Professional
    Unilever Gulf Fze
 
Support

As we are growing and support more customers daily, we are working to improve our customer support and satisfaction levels.

In order to further enhance our support to our valued customers, we are introducing some new processes into our existing support system.

email
We are now introducing a new support email address as support@ucssolutions.com, which will be dedicated for any support requests.
email
The contact numbers for the support desk are +971 6 525 4491extensions: 2001 or 2007. All support requests need to be logged through these contact numbers for response as per agreed SLA.
email
One or more customer personnel need to be registered as the official support contact from the customer's side. All requests for support will be received from this contact and logged for response. Requests received from other personnel will need to be verified with the primary contact prior to being logged.
email
We have established an IT service help desk and all reported issues will be tracked via this help desk.
email
A tiered support team has been put in place to provide you with answers in a faster, more efficient manner.
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